Please see our booking page for the latest rates.
Payment is required for the first night’s accommodation to secure booking and is charged to the provided credit card. The balance (for longer stays) is charged on the day of arrival.
All Peak and High Season bookings are required to be paid in full 7 days prior to arrival and a receipt of payment shall be emailed confirming the provided credit card has been charged.
In the event of a no-show, or if a booking is cancelled within our 7 day cancellation policy, or there are outstanding mini bar charges left unpaid – these will be charged to the provided credit card.
Please Note – A VALID Credit Card is required to secure all bookings. If the provided credit card is deemed invalid at the time of booking – the booking will not be confirmed until this is received. Every endeavour will be made to contact the guest in the event of an invalid credit card, if we are unsuccessful, the booking will be cancelled without further notification.
We accept – CASH, EFTPOS, VISA/MASTERCARD, AMEX (Credit Card 1.7% surcharge)
Minimum 3 night booking applies during Easter, Long Weekends and Peak Season.
Should a cancellation occur more than 7 days prior to arrival date, a full refund less a $50 administration fee PER BOOKING, will be applied to the provided credit card. (Excluding the Credit Card Surcharge).
If cancellation occurs on or within 7 days of arrival, full payment is required for all booked accommodation and will be charged to the provided credit card and receipt of payment emailed.
For all group bookings, and bookings checking in during Peak Season a 30 day cancellation policy applies.
We reserve the right to charge the credit card as compensation for loss of revenue.
TERMS AND CONDITIONS
Check In 2.00 pm
Check Out 10.00 am
Apartments – Penthouse, Warehouse and Loft
Check In 3.00 pm Check Out 11.00 am
Early Check In and Late Check Out may be available on request. Please contact Reception.
Daily Rates are per room per night (2 persons)
Additional person per room (Adult/Child) – $50 per night.
Cot hire available – $30 per night.
The number of guests staying per room must not exceed the number agreed to in the booking confirmation. In the event that any additional persons stay in the room, an additional fee may be charged according to our rates and/or we reserve the right to terminate the booking without refund.
WE ARE A SMOKE FREE ESTABLISHMENT. Smoking in our rooms and surrounds will not be tolerated. A penalty cleaning fee of $400 will be charged to the provided credit card if there is evidence that smoking has occurred.
Off street parking is available on site @ no charge. One car space is allocated per room. If an extra space is required contact reception so alternative arrangements can be made.
ROOM KEY/ELECTRICITY TAGS – In the event that the Room Key/Electricity Tag be misplaced upon check out and not returned to the property within 7 days – a $50 surcharge will be deducted from the provided credit card.
Gift Vouchers are available with a 12 month validation.
No Pets are allowed in the grounds or inside the accommodation.
We enforce a strict Zero Tolerance Policy on any unruly, loud, illegal or offensive behaviour. Unauthorised parties, group gatherings & functions which have not been pre-approved by management (at the time of booking) are strictly prohibited. Should complaints be received, management reserves the right to remove guests & terminate the duration of their stay with NO REFUND given, or responsibility for finding alternative accommodation.
Extra charges will be incurred if the room is not left in a reasonable condition.